Refund Policy

1. Our guarantee

Every paid KumoMCP plan — Pro Monthly, Pro Yearly and the Pro Lifetime license — comes with a 14-day money-back guarantee. If you are not satisfied for any reason, request a refund within 14 days of your first payment and we will refund it in full, no questions asked.

2. Renewals

Subscription renewal payments are refundable within 14 days of the renewal date, provided the service has not been used (no MCP tool calls on any of your endpoints) during that renewal period. To avoid an unwanted renewal, cancel before the end of your current billing period; you keep Pro access until the period ends.

3. How to request a refund

Email [email protected] from the address on your account, or reply to your Paddle receipt, and include your order number. Payments are processed by Paddle, our Merchant of Record, so refunds are issued by Paddle to your original payment method. Refunds are typically completed within 5 to 10 business days depending on your bank.

4. After a refund

Once a refund is issued, your account returns to the Free plan immediately. Endpoints and connected properties beyond the Free plan limits are disabled, but your account and data are kept so you can upgrade again later.

5. What is not refundable

Outside the windows above, payments are not refundable. This includes:

• the remainder of a billing period after you cancel a subscription mid-cycle;
• renewal payments where the service was used during that renewal period;
• the lifetime license more than 14 days after purchase.

6. Your statutory rights

Nothing in this policy limits any statutory rights you have as a consumer under the laws of your country of residence, including any right of withdrawal that applies to you.

7. Contact

Questions about refunds? Email [email protected].